Frequently Asked Questions
On this page you will find some common problems and what to do about them.
First check that no other application is keeping the device busy, especially on Windows.
The devices have to be recognised by LrControl. Sometimes a device is not recognised because it has a slightly different name. To fix this problem, the plug-in has to know the name.
There is a tool available that will report the names of all the connected midi devices. Send the names by email to the address at the bottom of the page or using the contact form.
Mac OS X
Download the tool, run it and copy the text in the window into an email.
Download the tool and run it. The tool copies the text with the names onto the clipboard automatically. So after running the tool you can write an email and paste the text into it.
Korg nanoKONTROL 2 and Mac OS X
This device works without a driver. There was a problem with a certain version of the KORG drivers that disabled the device on El Capitan. So if you have KORG drivers installed, remove them. See also this site.
Make sure the develop module is active, as most LrControl functions only work in the develop module of Lightroom.
Try pluging your controller into a different USB port.
The best value controller is the BCR2000, you get 32 encoders for a lot less than the BCF2000.
If the price and size are OK for you, the best controller at the moment is the X-Touch Compact. The BCF2000 is also very good and cheaper.
The best portable options are the Midi Fighter Twister and the X-Touch Mini
If you want to spend less, the nanoKONTROL 2 is an interesting option. It is small and light and the most affordable controller of the currently supported.
If you already own a controller and you think it is suitable to use with Lightroom, drop me an email. I cannot support all controllers, but if you think the controller is a good option, I will consider supporting it in a future update of LrControl.
Note that the BCF2000, BCR2000, X-Touch Mini, X-Touch Compact and Midi Fighter Twister were all added because customers asked for it.
You can also try your controller with LrControl in generic device mode. But you do need to program the controller to send specific midi messages that LrControl recognises.
If you want to use a certain function that LrControl does not have yet, send me an email. I will consider adding it in a future update. Note that not all Lightroom functions can be accessed from plug-ins.